Clients

TNAThe National Archives: UX research & design for the complete user journey through TNA’s new catalogue: from finding records through to analysing, viewing and sense-making within them, including requirements analysis process, concept ideation, interaction design, usability testing.

 
NICENational Institute for Health and Care Excellence: Delivered measurable improvements in search quality using a variety of techniques (pattern analysis, failure analysis, session analysis). Put in place a long-term strategy for search quality measurement and optimisation.

 
msMicrosoft: UX research & design on a range of projects, including user research (surveys, ethnographic methods, interviews, focus groups), concept ideation, interaction design, usability testing, program management, human factors assessments.

 
bbc logoBBC: Expert review and hands-on design workshop for advanced video search prototype.

 
samsungSamsung: Invited expert on design review panel, evaluating a variety of mobile devices (phones, MP3 players, digital cameras).

 
littlewoodsLittlewoods:  Information Architecture research including various card sorting techniques (open, closed, Delphi), individual + groups, online + offline, findability testing.

 
rsRS Components: UX research & design across a range of projects and platforms (web/mobile), including user research (surveys, ethnographic methods, interviews), concept ideation, interaction design, expert review, usability testing, project management

 
cometComet: Innovation/strategy workshops, user research (ethnographic methods, interviews), competitive benchmarking, expert review, concept ideation, interaction design, project management

 
logo_tradermediagroupTrader Media: UX research & design across a range of projects including innovation/strategy workshops, user research (ethnographic methods, interviews), competitive benchmarking, expert review, concept ideation, interaction design, project management

 
warcWARC: Innovation/strategy workshops, contextual user research, concept ideation, interaction design, usability testing

 
npsaNPSA: UX research & design across a range of projects, including user research (surveys, ethnographic methods, interviews, focus groups), concept ideation, interaction design, usability testing, program management, human factors assessments

 
qmulQueen Mary University of London: Innovation/strategy workshops, user research (ethnographic methods, interviews), expert review, concept ideation, interaction design, project management

 
UCL2University College London: UX research & design for UCL’s global search function, including expert review, concept ideation, interaction design, usability testing

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