The National Archives: UX research & design for the complete user journey through TNA’s new catalogue: from finding records through to analysing, viewing and sense-making within them, including requirements analysis process, concept ideation, interaction design, usability testing.
National Institute for Health and Care Excellence: Delivered measurable improvements in search quality using a variety of techniques (pattern analysis, failure analysis, session analysis). Put in place a long-term strategy for search quality measurement and optimisation.
Microsoft: UX research & design on a range of projects, including user research (surveys, ethnographic methods, interviews, focus groups), concept ideation, interaction design, usability testing, program management, human factors assessments.
BBC: Expert review and hands-on design workshop for advanced video search prototype.
Samsung: Invited expert on design review panel, evaluating a variety of mobile devices (phones, MP3 players, digital cameras).
Littlewoods: Information Architecture research including various card sorting techniques (open, closed, Delphi), individual + groups, online + offline, findability testing.
RS Components: UX research & design across a range of projects and platforms (web/mobile), including user research (surveys, ethnographic methods, interviews), concept ideation, interaction design, expert review, usability testing, project management
Comet: Innovation/strategy workshops, user research (ethnographic methods, interviews), competitive benchmarking, expert review, concept ideation, interaction design, project management
Trader Media: UX research & design across a range of projects including innovation/strategy workshops, user research (ethnographic methods, interviews), competitive benchmarking, expert review, concept ideation, interaction design, project management
WARC: Innovation/strategy workshops, contextual user research, concept ideation, interaction design, usability testing
NPSA: UX research & design across a range of projects, including user research (surveys, ethnographic methods, interviews, focus groups), concept ideation, interaction design, usability testing, program management, human factors assessments
Queen Mary University of London: Innovation/strategy workshops, user research (ethnographic methods, interviews), expert review, concept ideation, interaction design, project management
University College London: UX research & design for UCL’s global search function, including expert review, concept ideation, interaction design, usability testing
UXLabs 